Terms and Conditions

These terms and conditions apply whenever you visit or use this website.
These terms and conditions (“Terms”) govern the usage and access of the “First Call Childcare Ltd” website and its related services. By accessing our website, you agree to comply with these Terms and any applicable laws and regulations. If you disagree with any part of these Terms, you may not use our website or services.
  • Our People: We prioritize respectful relationships among our staff, valuing each individual's strengths.
  • Education & Personal Growth: We believe in personal development through education and encourage curiosity in all aspects of learning.
  • Work Ethic: We dedicate significant effort to maintain high work ethics and consistently deliver quality services.
  • Accountability: We take responsibility for our actions, enabling us to overcome obstacles and achieve desired results.
  • Making a Difference: We measure success by the positive impact we make in the lives of our students and communities.

Services Offered

First Call Childcare Ltd offers a range of educational services, including but not limited to:

  1. Maths Tuition: Tailored tuition for students in mathematics from key stage 1 to key stage 4, A Level, or Higher education. We also offer tuition for GCSE or National 5 Maths, 11+, and SATs.

    At First Call Childcare, students are taught to understand maths conceptually through specialized computer programs, textbooks, individual teaching, and homework practice for each introduced topic.

  2. Science Tuition: Comprehensive tuition for students in science from key stage 1 to key stage 4, A Level, or Higher education. We provide assistance in GCSE and 'A' Levels, ensuring a solid understanding of the material and the development of study skills and organizational strategies.
  3. English Tuition: Personalized tuition for students in English language from key stage 1 to key stage 4, A Level, or Higher education. Our curriculum covers grammar, reading, spelling, comprehension, phonemic awareness, and written expression. We also offer tuition for GCSE or National 5 English, 11+, and SATs.

Curriculum and Learning Approach

  • Our programs are carefully designed to cover all necessary concepts and skills for students within the specified age groups, ensuring progression and achievement in each subject.
  • For Maths, we emphasize conceptual understanding through tailored learning plans and a focus on practice and positivity to boost confidence and academic performance.
  • In Science and English, we strive to ensure not only exam success but also a deeper understanding of the subject matter, solid study skills, and organizational strategies to aid future academic endeavors.

Enrollment and Registration

  • Enrollment Process: To enroll, fill out the required enrollment forms accurately and provide any necessary documentation.
  • Fees and Payments: Fees are to be paid as per the agreed schedule. Failure to pay fees may result in the suspension of services.
  • Changes to Enrollment: Changes to enrollment (e.g., schedule, subjects) require prior notification and approval from First Call Childcare Ltd.

Code of Conduct

  • Respect: All students, parents, and staff are expected to treat each other with respect and professionalism.
  • Attendance and Punctuality: Students are expected to attend classes on time and as scheduled.
  • Communication: Clear and open communication is encouraged between students, parents, and our team.

Confidentiality and Privacy

First Call Childcare Ltd respects your privacy. Personal information shared with us will be kept confidential and used only for educational purposes and administrative needs.

Tailored Learning Plans

Whether your learning needs are immediate or long-term, we create tailor-made learning plans that yield results. Our goal is to inspire pupils to achieve their educational aspirations and excel in their studies.

Summary of Key Legal Rights

Your legal rights are not affected by these terms and conditions. As a consumer, you have legal rights in relation to the services provided. These include that the services are carried out with reasonable care and skill, and you must act in a way that does not harm the education and learning environment for others.

You have the right to end the contract for the services provided by First Call Childcare Ltd. Please refer to the enrollment forms and guidelines for the specific process and conditions related to ending the contract.

Your Rights to End the Contract

You have the right to end the contract for the services provided by First Call Childcare Ltd. Please refer to the enrollment forms and guidelines for the specific process and conditions related to ending the contract.

We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation. We will contact you to let you know if we plan to do this. If you are unhappy with the transfer you may contact us to end the contract within 7 days of us telling you about it and we will refund you any payments you have made in advance for products not provided.

You need our consent to transfer your rights to someone else (except that you can always transfer our guarantee). You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing. We may not agree where impractical or unreasonable to do so.

Nobody else has any rights under this contract (except someone you pass your guarantee on to). This contract is between you and us. No other person shall have any rights to enforce any of its terms.

If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the products, we can still require you to make the payment at a later date.

Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts. If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.

GDPR Compliance

First Call Childcare Ltd is committed to compliance with the General Data Protection Regulation (GDPR). We ensure that all personal data is handled securely and in accordance with GDPR guidelines. For more information on how we handle your personal data, please refer to our Privacy Policy.

By enrolling with First Call Childcare Ltd, you acknowledge that you have read, understood, and agreed to these terms and conditions.

Changes to Terms and Conditions

First Call Childcare Ltd may modify these terms and conditions at any time. Notification of changes will be provided to enrolled individuals.

By enrolling with First Call Childcare Ltd, you acknowledge that you have read, understood, and agreed to these terms and conditions.

For any inquiries or concerns regarding these terms and conditions, please contact us at:

Termination of Services

First Call Childcare Ltd reserves the right to terminate services in cases of non-compliance with these terms and conditions or any inappropriate behavior that affects the learning environment.

Ofsted Registration

First Call Childcare is thrilled to announce that we are now officially registered on the Ofsted Voluntary Childcare Register.

Ofsted, which stands for the Office for Standards in Education, Children’s Services, and Skills, is the regulatory body overseeing and inspecting to uphold excellence in child and youth care, as well as education and skills for individuals of all ages.

 

Contacting Us

If you have any questions or concerns about these terms and conditions, or if you need further assistance, you can contact us by email at [email protected] or by phone at 01582 346146.

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Hours

Monday

10am - 8pm

Tuesday

10am - 8pm
Wednesday

10am – 8pm
Thursday

10am - 8pm

Friday

10am - 8pm

Saturday

10am - 6pm

Sunday

10am - 6pm