Privacy Policy

By using our website, you hereby consent to our Privacy Policy and agree to its terms.

At First Call Childcare Ltd, we are committed to respecting and protecting the privacy of our students, parents, and website visitors. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information.

Information Collection and Use

We may collect and process the following personal information:

  1. Contact Information: Including but not limited to names, addresses, email addresses, and phone numbers provided during enrollment or through contact forms on our website.

  2. Student Information: Information about students, their age, grade, educational preferences, and any additional details relevant to providing educational services.

  3. Payment Information: Information necessary for processing payments and preventing fraud, including credit/debit card numbers, security codes, and billing addresses.

Use of Personal Information

We use the collected personal information for the following purposes:

  1. Educational Services: To provide personalized tuition, learning plans, and educational support tailored to individual students.

  2. Communication: To communicate with students and parents regarding services, updates, events, and important information.

  3. Enrollment and Administration: To process enrollments, manage accounts, and handle administrative tasks related to our services.

  4. Payment Processing: To facilitate and process payments for our services.

  5. Improvement of Services: To analyze usage patterns and preferences to improve the quality of our educational services.

Sharing of Personal Information

We do not sell, trade, or otherwise transfer your personal information to outside parties. However, we may share your information in the following cases:

  • Third-Party Service Providers: We may share information with trusted third parties who assist us in conducting our business and providing services to you.
  • Legal Compliance: We may disclose information when required by law or to protect our rights, property, or safety, or that of others.

Data Security

We implement security measures to maintain the safety and integrity of your personal information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Your Rights and Choices

You have the right to:

  • Access and update your personal information.
  • Withdraw consent for processing your information, where applicable.
  • Request the deletion of your personal information, subject to legal and contractual obligations.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices. It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

Third-Party Links

Our website may contain links to third-party websites. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Technical Data

We may collect technical data from the following parties:

  • Google Analytics: Information about your use of our website and services, such as your IP address, browser type, referral URLs, and usage patterns.

Promotional Offers from Us

We may use your contact information to provide you with promotional offers and updates about our services. You have the right to opt out of receiving such communications at any time.

Cookies

We use cookies on our website. For more information about cookies and how we use them, please refer to our Cookie Policy.

Disclosures of Your Personal Data

We may share your personal data with trusted third parties who assist us in providing our services, such as payment processors or technical service providers. We ensure that all third parties abide by appropriate data protection regulations.

YOUR LEGAL RIGHTS

You have certain legal rights under applicable data protection laws. These rights may include:

  1. Access to your personal data.
  2. Correction of your personal data.
  3. Erasure of your personal data.
  4. Restricting processing of your personal data.
  5. Objecting to processing of your personal data.
  6. Data portability.

If you wish to exercise any of these rights, please contact us using the information provided in the "Contact Us" section.

Contacting Us

If you have any questions or concerns about these terms and conditions, or if you need further assistance, you can contact us by email at [email protected] or by phone at 01582 346146.

Get in Touch

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Hours

Monday

10am - 8pm

Tuesday

10am - 8pm
Wednesday

10am – 8pm
Thursday

10am - 8pm

Friday

10am - 8pm

Saturday

10am - 6pm

Sunday

10am - 6pm